Offer Your Guests The Royal Treatment
Why is Queen BNB the right short term property manager for you?
Queen BNB is a short term rental property management company that provides end-to-end services–from ideation to managing rental operations. Founded by two experienced realtors, Queen BNB offers property owners the following benefits:
- Expert guidance in property selection and purchase
- Comprehensive property setup services, including design, furnishings, update recommendations & legal and safety requirements
- Effective marketing strategies to maximize rental potential
- Seamless check-in and check-out coordination
- Ongoing rental management, including guest communication, cleaning & maintenance coordination, and review management
With Queen BNB’s expertise and experience, property owners can set up a successful and profitable rental business with ease.
What services does Queen BNB offer short-term rental owners?
Guest Communication
Respond promptly to inquiries and bookings: The first step in managing guest communications is to respond promptly to inquiries and bookings. When a guest contacts us with a question or booking request, we'll make sure to respond as quickly as possible, ideally within a few hours. This demonstrates attentiveness and professionalism, and it helps to build trust with guests.
Use clear and concise language: When communicating with guests, it is essential to use clear and concise language. We avoid using jargon or technical terms that guests may not understand, and try to explain things in a way that is easy to understand. We'll use bullet points or numbered lists to break down complex information, such as check-in instructions or house rules.
Provide detailed check-in instructions: One of the most critical aspects of managing guest communications is providing detailed check-in instructions. We'll make sure to provide guests with clear and concise information about how to access the property, including the location of the key, any access codes or security systems, and any other important details they need to know. This will help to ensure guests have a smooth and hassle-free check-in experience.
Communicate proactively with guests: It's important to communicate proactively with guests throughout their stay. We'll send them a welcome message shortly after they arrive to ensure they have everything they need, and ask if there's anything we can do to make their stay more comfortable. Also, we'll send them reminders about check-out procedures and any other important information they need to know.
Respond quickly to guest concerns: When a guest has a concern or issue, it's essential to respond quickly and address the problem as soon as possible. If a guest contacts us with a problem, we'll respond as quickly as possible and let them know we're working to resolve the issue. We'll continue to update guests on the progress and make sure to follow up to ensure they're satisfied with the resolution
Cleaning Coordination
Establish Cleaning Standards: Queen bnb will work with you to establish cleaning standards and requirements for your short term rental. We will communicate these standards to the cleaning staff, ensuring the property is cleaned to the same high standard every time.
Schedule Cleaning Services: We schedule cleaning services for the property based on the rental schedule and guest turnover. We'll coordinate with the cleaning staff to ensure the property is cleaned between guest stays and that the cleaning is completed on time.
Inspect Cleanliness: We periodically inspect the property after it has been cleaned to ensure it maintains the established cleaning standard. If there are any issues or areas that need to be addressed, we'll communicate this to the cleaning staff and ensure it's corrected before the next guest arrives.
Manage Cleaning Staff: Queen bnb will manage the cleaning staff, ensuring they are reliable, professional, and efficient. We'll provide training and support to the cleaning staff as needed and monitor their performance to ensure the cleaning is consistently meeting the established standards.
Communicate with Guests :We'll communicate with guests regarding the cleaning schedule and expectations. We'll inform guests of the cleaning schedule, any special instructions or requests, and remind them of their responsibilities in maintaining the cleanliness of the property during their stay.
Maintenance Coordination
Develop a maintenance plan: The first step in maintaining a short term rental property is to develop a maintenance plan. This plan should outline the maintenance tasks that need to be performed on a regular basis, such as cleaning, restocking supplies, and repairing any damage. We'll work with you to create a schedule or checklist to ensure all tasks are completed in a timely and thorough manner.
Conduct regular inspections: Regular inspections will help us identify potential issues before they become major problems. We periodically conduct inspections before and after guests' stays, as well as periodic scheduled inspections throughout the year. During inspections, we will check for any damage, wear and tear, or signs of pests or other issues that may need to be addressed.
Address issues promptly: When issues arise, it is important to address them promptly. This will help prevent the problem from escalating and ensure guests are satisfied with their stay. We work with you to create a process for reporting and addressing issues, and will communicate with guests to keep them informed about any necessary repairs or maintenance.
Hire reliable contractors: For more complex maintenance tasks, such as plumbing or electrical repairs, it may be necessary to hire a contractor. When selecting a contractor, we will make sure to suggest someone who is reliable and experienced. We always provide you all necessary information with a detailed estimate before suggesting hiring--and you will always be the authority on how to proceed.
Regularly update and refresh the property: Regularly updating and refreshing your short term rental property can help keep it looking and feeling new. We provide recommendations for updating furniture, appliances, and décor on a regular basis, and refreshing linens and towels as needed. This can help attract repeat guests and ensure that your property stays competitive in the market.
Marketing
Develop a brand: Your brand is the identity of your property, and it should reflect the unique features and amenities that make it stand out from other short term rentals in your area. Consider the style and design of your property, as well as the location, amenities, and guest experience you want to offer.
Build a professional webpage: A professional landing page is a must-have for any high-traffic short term rental. Your webpage should be easy to navigate, visually appealing, and showcase your property in the best possible light. We recommend making sure it includes high-quality photos, detailed descriptions of your property and amenities, and information on pricing, availability, and booking procedures. We can include your listing on our website, or we can help you create your own webpage--whichever you prefer.
List your property on multiple platforms: In addition to having a website, you should also list your property on multiple platforms, such as Airbnb, VRBO, and Booking.com. This will help you reach a wider audience and attract guests who are searching for short term rentals in your area. Make sure to optimize your listings with high-quality photos, detailed descriptions, and competitive pricing. If you'd like help creating listings, we'd be happy to assist.
Use social media to promote your property: Social media is a powerful tool for promoting your short term rental. Consider setting up social media accounts on platforms like Instagram, and use it to showcase your property, share guest reviews and feedback, and promote special offers and promotions. You can also use social media to connect with other local businesses and organizations in your area to cross-promote your property.
Offer exceptional guest experiences: Finally, one of the best ways to market your property effectively is to offer exceptional guest experiences. We'll make sure that your property is clean, well-maintained, and stocked with all the amenities guests need to feel comfortable and at home. We can help organize personalized touches, such as welcome baskets or local recommendations, to make your guests feel special and valued.
Guest Review Management
Encourage guests to leave reviews: The first step in managing guest reviews and feedback is to encourage guests to leave reviews. We'll make sure to provide clear instructions on how to leave a review, and will follow up with guests after their stay to remind them to leave feedback. We'll also offer incentives, such as a discount on a future stay, for guests who leave a review or book directly.
Respond to reviews promptly and professionally: When we receive a review, we'll respond promptly and professionally. This shows we value guest feedback and are committed to addressing any issues or concerns. We always commit to thank guests for their feedback, and address any specific concerns or complaints that they may have mentioned. We use positive language and avoid becoming defensive or confrontational.
Use reviews to identify areas for improvement: Guest reviews and feedback can be a valuable tool for identifying areas for improvement. We read reviews carefully and take note of any common themes or issues that guests have mentioned. We will share this information with you and then use it to improve the guest experience, whether it means addressing maintenance issues, updating décor, or providing additional amenities.
Share positive reviews on social media and your website: Positive reviews can be a powerful marketing tool for your short term rental. We love to share positive reviews on webpages and social media accounts, and use them to promote the subject property to potential guests.
Use negative reviews as an opportunity to learn and grow: Negative reviews can be difficult to receive, but they can also be a valuable learning opportunity. We will use negative feedback to identify areas for improvement, and take concrete steps to address any issues or concerns that have been raised. We often utilize negative reviews as an opportunity to show guests that we're committed to providing a high-quality experience, and that we're responsive to guest feedback.
Short Term Rental Setup Consulting
Property Selection: Queen BNB can help property owners identify suitable properties for short term rentals. We can conduct market research and analysis to determine the ideal location, type of property, and amenities required to attract renters.
Property Inspection: We can conduct a thorough inspection of the property to identify any maintenance or repair needs. Queen BNB can also advise on the best layout and design for the property to optimize rental potential.
Furnishing and Design: Queen BNB can assist in selecting the appropriate furnishings, fixtures, and decor for the property. We can also coordinate the delivery and installation of these items.
Legal Requirements: Short term rental regulations vary by location, and we can research and ensure that the property meets all legal requirements for operation. We can also assist with obtaining necessary permits, licenses, taxes, and insurance.
Hear what guests are saying about our services!
